Do you accept requests for custom items?
Yes! Please send me an email at mysparepots@gmail.com or DM on Instagram.
Do you do bulk orders?
Please feel free to email me at mysparepots@gmail.com if you're interested in a large order and we can discuss if your request is possible. Please note that extra time is needed -- sometimes multiple months -- to fulfill large orders on top of my regular production schedule.
Is your work microwave and dishwasher safe?
Yes! All of my pots intended for food are made with food-safe glazes and are microwave and dishwasher-safe, but they're not indestructible. If you drop them or knock them against other hard objects they can chip or break, so you'll still need to be careful when handling them! Many potters do suggest careful hand washing, but it is not necessary.
Can I just pick-up my order if I'm local to Ann Arbor?
Absolutely! Just send me an email at mysparepots@gmail.com and the cost of shipping will be refunded after I hear from you and we schedule a day and time. I will reach out to you within 1-2 business days (via the email address you provide at checkout) to coordinate a day and time that works for both of us.
How often do you update your online shop?
It's my goal to do a shop update at least once a month, but I will do more if I'm able. It all depends on other projects I'm working on and my life schedule. To find out about upcoming re-stock dates, sign up for my email list HERE or follow me on Instagram and you'll get the inside scoop! I promise I only send a few emails per year!
When and how are items shipped?
I pack and ship orders via USPS priority mail. Ready-to-ship pieces are mailed 1-5 business days after an order is placed. Made-to-order pieces can take anywhere from 4-6 weeks from the date of purchase to make & ship. Please account for these time frames when purchasing.
Most of my packaging materials are reused packaging so you'll find both recyclable cardboard boxes and paper with plastic bubble wrap and biodegradable packing peanuts. I ask that you reuse, recycle, compost, or responsibly dispose of all packing material. I want my business to be as green as possible.
If I place multiple orders on the same day, will you combine them?
Yup! I will do this automatically, no need to contact me!
Do you offer international shipping?
I do NOT offer international shipping.
Shipping Costs
Ceramic items are fragile, require lots of packaging, and can be heavy which is why it can cost more to ship. I do my best to pack and ship pieces as safely as I can while keeping your costs as low as possible. If you placed multiple orders with me and it's safe to do so, I will consolidate items.
Returns/Refunds
With the exception of shipping breakages, I do not accept returns or exchanges. Please check all listing photos and read through the descriptions thoroughly before purchasing. Since each item is handmade one at a time, even if you purchase multiple of the same made-to-order item, please account for some slight variation in shape, size, and glaze application. No two items will be identical, but that’s what makes handmade items so special and unique!
If your item is damaged upon delivery, please take a photo of the damages and email me at mysparepots@gmail.com the images no later than 7 days from the delivery date. Please understand that due to the nature of my work, some items are specifically one of a kind and cannot be replaced or replicated. If this is the case I will issue a full refund. If the item is replaceable I will work to re-make it as close to the original as I can, but it could take up to 4-6 weeks to complete.
Unfortunately, if your order is marked as delivered and you have not received your package, I cannot refund the cost of the order or shipping charges. Spare Pots and the USPS are not responsible for packages that are stolen or otherwise not delivered when they have a "delivered" status.
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